Delivery and Shipping Policy
1. General
Akshay Krushi Farm, having its registered office at Niphad, Nashik, Maharashtra, India
("Akshay Krushi Farm", "we", "us", or "our") operates the website and related services
(collectively referred to as the “Website” or “Platform”), facilitating the sale and purchase
of agricultural products and services (“Products”).
The term “User”, “you”, or “your” refers to any individual who accesses, browses, or purchases
products from our platform.
This Shipping and Delivery Policy should be read along with our Terms & Conditions and other
policies published on our website.
We deliver products across India and aim to provide a smooth and hassle-free delivery experience
by partnering with reliable logistics providers.
2. Applicability of Policy
By using our website or placing an order, you agree to be bound by this policy.
If you do not agree, please refrain from using our services.
We reserve the right to update or modify this policy at any time without prior notice.
3. Shipping & Delivery Terms
3.1 Dispatch & Delivery Timeline
- Orders are usually dispatched within 2–4 working days.
- Delivery is typically completed within 4–5 working days.
- Estimated delivery timelines will be shared at the time of order confirmation.
We partner with third-party logistics providers for delivery. However, we may also handle deliveries
internally when required.
3.2 Service Availability
We deliver across India; however, certain areas may be marked as unserviceable.
If your location falls under such an area, you will be notified during checkout.
3.3 Customer Information
To ensure smooth delivery, you must provide accurate details including:
- Name
- Shipping Address
- Contact Number
- Landmark (if any)
Incorrect or incomplete details may result in delivery failure, for which we will not be responsible.
3.4 Delivery Attempts
Our delivery partners will attempt delivery up to 3 times.
If unsuccessful, the order may be canceled and returned.
3.5 Possible Delays
Delivery may be delayed due to:
- Logistics issues
- Weather conditions
- Strikes or political disruptions
- Natural calamities (floods, earthquakes)
- Other unforeseen circumstances
We will try to inform you in case of delays but are not liable for compensation.
3.6 Delivery Responsibility
We ensure professional service from logistics partners; however, their actions are beyond our control.
We are not liable for:
- Delivery delays
- Package mishandling
- Behavior of delivery personnel
3.7 Order Tracking
Once your order is shipped, a tracking ID will be shared via email or SMS.
You can track your order through the logistics provider’s platform.
3.8 Shipping Charges
Shipping charges (if applicable) may vary based on:
- Order value
- Delivery location
- Product type
Shipping charges are non-refundable unless the product delivered is defective or incorrect.
3.9 Returns & Reverse Pickup
Returns are handled through reverse logistics partners. Once your return request is approved,
pickup will be arranged accordingly.
4. Customer Support
For any queries related to shipping and delivery, please contact us:
Akshay Krushi Farm
Niphad, Nashik, Maharashtra, India
Email: support@akshaykrushifarm.com
Phone: +91 XXXXX XXXXX
Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM
